Rental FAQ

  • Our office address is 3401 Mallory Lane Suite 100 Franklin, TN 37067.

  • Renters must be 21 or older, have a valid driver’s license, and proof of insurance.

  • All of our vans come with unlimited miles!

  • Absolutely! Call or email to schedule an appointment.

  • Yes! Let us know if you need extra space and we’ll be happy to take the seats out. Please note, there may be an additional charge associated with seat removal.

  • Yes and you can pick up after hours too!

  • You bet. We have parking on-site and you’re welcome to leave your car for the duration of the rental.

  • Yes. Our vans are equipped with a 2" receiver hitch, so you’re welcome to pull a trailer at no additional cost. You’ll just need to provide your own ball mount.

  • There is a 14 day cancellation policy. You can cancel 14 days out for a full refund and any time after that for a 50% refund.

  • Nope. All we need is a standard driver’s license.

  • Yes. We’ll need a little bit more info to confirm the delivery but delivery can be scheduled for an additional charge.

  • Yes. We have a pool of vetted drivers and the cost varies based on the duration of the rental.

  • Many clients ask what “damage” means for a van during a rental. Details here:

    - Scratches larger than 2", or multiple scratches per panel, will be considered damage. Damage will be considered a scratch if it is through the paint. Generally, this can be determined if a fingernail catches on the scratch when running fingernail along painted surface. Light markings not through the paint will be considered normal wear and tear.

    - Dents larger than 2" or multiple dents per panel will be considered damage. Dents smaller than 2" will be considered normal wear and tear if there are no more than two per panel.  Punctures in plastic or metal will be considered damage regardless of size.

     - Impact to undercarriage will be considered damage if the impact causes damage to structural or mechanical parts that require repair to maintain value and safety of vehicle.

    - Any unusual wear to the interior such as discoloration, rips in upholstery, broken parts, etc., will be considered damage.

    - Tires:  damage may include flats caused by punctures but may also be in the form of unusual wear such as missing chunks of tread, unusual wear patterns, etc.

    - Glass: damage is any star or crack larger than 1" in diameter, as well as a star of any size between imaginary lines extending upward from the sides of the steering wheel.